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Companies Use Fees to Counter Bargains

From hotels to cell phone bills, companies attach a barrage of hidden, extra charges. One reason is the Internet. Online shopping permits consumers to comparison shop for bargains. So companies are countering low prices with hefty fees. So if a $99 room is snagged at a nice hotel via Priceline.com, then the hotel tends to attach a "resort fee" for towels at the pool or removing something from the mini-bar – even it put back 60 seconds later.

Bob Sullivan, author of Gotcha Capitalism, talks with Steve Inskeep about deceptive fees and why U.S. businesses are so dependent on them.

Copyright 2023 NPR. To see more, visit https://www.npr.org.